We/our/us means PayInsight LTD, a company registered in Cyprus (Company Number HE 458368, registered office Griva Digeni 8 Marinos Court, 3rd floor, Office 301, Larnaca, Cyprus).
We are committed to protecting the privacy and personal data of all individuals and organisations who visit and use our website, PayInsight. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from users of our website. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
The data we collect
- Personal contact details e.g. your name and email address
- Business information about companies.
- Personal information about individuals, including personal data.
- Financial / commercial information, including payments made and services purchased
- Usage data including browser type, operating system, referring website, pages visited, and the date and time of each visit. This information is collected through the use of cookies, web beacons, and similar technologies.
- Third Party information obtained in the course of providing our services, from government / official websites, court registers and financial institutions e.g. payment processors, AML/KYC databases and verification agencies.
How we collect that data
Information you provide to us directly: for example when you visit or use our websites and/or services we might ask you to provide personal data to us; we may ask for your contact information when you register with us, or contact us with queries.
Information we collect automatically: some information is collected automatically when you visit our websites or use the services, like your IP address and device type. We may also collect information when you navigate through our websites, including the pages you visit and what data you view or download. This information is useful for us as it helps us get a better understanding of how you’re using our service and to maintain the security of the website.
Information we get from third parties: we collect the majority of information directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our verification, payment and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it to perform a contract with you; where we have legitimate interests to process the personal data and they’re not overridden by your rights; in accordance with a legal obligation; where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with our services, and some functions and features on our websites may not be available to you.
How we use your data
To Provide and Improve Our Services: We may use your personal information to provide you with the services and information you request from us. We may also usethe information to enhance and improve the functionality of our website and services, personalise your user experience, and troubleshoot any technical issues.
Communication: We may use your personal information to communicate with you, respond to your inquiries, and provide you with updates, newsletters, or promotional materials related to our products and services. You can opt-out of receiving marketing communications at any time by following the instructions included in the communication or contacting us directly.
Analytics and Research: We may use the collected information for analytical purposes, such as analysing trends, monitoring website usage, and improving our products and services. This may involve the use of third-party analytics tools that process data on our behalf.
Security: to help us detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our website and services in accordance with our terms of use.
We rely on one or more of the following bases for processing your personal information
Your consent (e.g. you agree to this Privacy Policy). You can remove your consent at any time by contacting us.
We have a contractual obligation (e.g. you have registered).
We have a legitimate interest (e.g we are performing a contractual obligation to an organisation you are affiliated with).
Disclosure of Information
We may disclose your personal information in the following circumstances:
Service Providers: We may engage third-party service providers to assist us in operating our website or provide services on our behalf. These service providers may have access to your personal information, but they are obligated to maintain its confidentiality and security and are prohibited from using it for any other purpose.
Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, property, or safety or that of others, or in the event of a merger, acquisition, or transfer of assets.
Consent: We may disclose your personal information to third parties with your consent or at your direction.
How We Store Your Personal Information
Your personal information is securely stored by us on servers located in London. We will keep your personal information for as long as is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.Who we work with to process data
We use several third-party tools to improve the efficiency of our operations. These tools may process personal data on our behalf, and we ensure they adhere to relevant privacy standards such as the GDPR and CCPA.
- Jira (Atlassian): Jira is used for project management and issue tracking. Personal data such as names, email addresses, and project-related content may be processed through Jira's secure servers located in the USA, Australia, and the EU.
- Confluence (Atlassian): Confluence is used for internal collaboration and content management. It stores and processes personal data, including usernames and content created by users, with servers located in the USA, Australia, and the EU.
- Looker (Google Cloud): Looker is a data analytics tool used to visualize and analyze data. It processes business-related data, which may include user information, stored on Google Cloud’s infrastructure with servers in various global locations, including the USA and Europe.
All the third-party tools we use have implemented security measures and are in compliance with major privacy regulations to ensure the protection of your data. For more information, you can refer to the privacy policies of Atlassian and Google Cloud.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - you have the right to request from us copies of your personal data. We may charge you a small fee for this service.
The right to rectification - you have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.
The right to erasure - you have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing - you have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing - you have the right to object to our processing of your personal data, under certain conditions.
The right to data portability - you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at our email:
info@PayInsight.com
Data Security
We implement reasonable security measures to protect the confidentiality, integrity, and availability of the information we collect. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We have no control over the content, privacy practices, or security of these websites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. Your continued use of our website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
September 2024